Returns
Returns are accepted only for unused items and only if you contact us within 7 days of receipt.
Please check your items upon arrival. We may not be able to assist if the return window has passed.
*In the case of returns due to customer preferences, the customer is responsible for the return shipping costs as well as any customs duties and related charges incurred upon arrival in Japan.
Exchanges
We accept exchanges only for the following reasons:
- Initial defects
- Incorrect item delivered
Exchanges/returns are accepted only if you contact us within 7 days of item arrival.
Requests for other reasons or outside this timeframe cannot be accepted.
Items Not Eligible for Return or Exchange
The following items are not eligible for return or exchange:
- Items returned after more than 8 days
- Used items
- Items damaged after delivery
- Items that have been altered or customized
- Custom-made items ordered specifically
- Items purchased through resale
Cancellation
You may cancel your order (or selected items) before shipping.
Please contact Customer Support.