Notice of Customer Support Closure & Office Relocation
Thank you very much for your continued support of the WSP Online Store.
Please be informed that our office will be closed on the following dates due to office relocation and the Golden Week holiday period.
【April 30, 2026 (Thu) – Closed for office relocation】
【May 2 (Sat) – May 6 (Wed), 2026 – Golden Week Holiday】
During the closure period, orders can still be placed through our online store as usual; however, phone inquiries, email responses, and shipping operations will be suspended.
Inquiries received after the following times will be responded to sequentially:
・After 5:00 PM (JST) on April 28 (Tue) → Responses will begin from May 1 (Fri)
・After 5:00 PM (JST) on May 1 (Fri) → Responses will begin from May 7 (Thu)
We sincerely apologize for any inconvenience caused and appreciate your kind understanding.
■ Notice of Customer Center Relocation
We are pleased to inform you that the WSP Customer Center will be relocating to the following address:
2F, Oak Shinsaibashi Building
3-5-8 Minamisenba, Chuo-ku, Osaka 542-0081, Japan
*Please note that our phone number will remain unchanged.
From after the Golden Week holidays, our team will be operating from the new office and will continue to assist you with the utmost care and dedication.
Thank you for your continued support of WSP.
Free Shipping Worldwide | Order Tracking Available | 7-Day Returns
Free Shipping We offer free shipping on all orders from Japan to anywhere in the world.
Order Tracking All international orders are shipped by DHL Express with tracking.You can check the delivery status on the DHL website using your tracking information.
7-Day Returns Available We accept returns for unused items only. To be eligible, you must contact us within 7 days of receiving your order. *For returns due to personal reasons, the customer is responsible for the return shipping fee.
