Shipping & Delivery
Shipping Fee
Free shipping from Japan on all orders.
*Prices do not include customs duties.
Any applicable duties will be the responsibility of the customer. Please note this in advance.
Shipping Timeline
Orders are typically shipped within approximately 3 business days after confirmation.
(Closed: weekends, public holidays, summer holidays, year-end and New Year holidays)
Delivery Methods
International Shipping
Shipped via International Parcel Post.
*Shipping method cannot be specified.
*Delivery date and time cannot be specified.
*Regarding customs duties:
Customs duties are determined by the destination country, and we are unable to provide specific guidance.
Please contact your local customs office and complete the necessary procedures if applicable.
*Please ensure all information such as name and address is accurate and complete.
If a package is returned to us due to insufficient address details, the customer may be responsible for reshipping costs.
Within Japan
Carrier: Yamato Transport
Note: Delivered via courier service.
*Even if a delivery date is specified, it may not be honored depending on payment timing.
*For urgent orders, please confirm the shipping date by email or phone before purchasing.
Payment
You may choose from the following payment methods:
- Credit Card
Visa / Mastercard / American Express / JCB
*Installment options vary depending on your card provider and contract.
*Your credit card information is encrypted via SSL and securely processed. Our site uses Shopify's payment system for safe transactions. - Online Payments
Shop Pay / PayPal / Google Pay / Apple Pay / Alipay / AlipayHK / WeChat Pay
*Installment options vary depending on each service and your contract.
*Available payment options may vary depending on your country and currency.
During checkout, the applicable methods will be displayed based on your region.
Steps for Selecting Payment Method
- On the cart page, click “Proceed to Checkout” after selecting your items
- Fill in your contact and shipping address, then click “Continue to Payment”
- Confirm your contact and shipping information, then click “Continue to Payment” again
- Select your preferred payment method (e.g., online payment or credit card) and click “Pay Now”
Packaging & Gift Wrapping
Packaging & Guarantee
All items come with a branded case and quality guarantee certificate.
Items are securely packed with cushioning materials for safe delivery.
*Jewelry cases may vary in shape and size depending on the item.
*Some items include an official gem appraisal certificate, which will be noted on the product page if applicable.
Gift Wrapping
A ribbon will be added to the standard packaging.
If desired, please select “Gift Wrapping” on the cart page to add this option.
*Wrapping style may vary by brand.
*Gift bags (paper bags) are not included.
Returns, Exchanges & Repairs
Cancellation
You may cancel your order (or selected items) before shipping.
Please contact Customer Support.
Returns
Returns are accepted only for unused items and only if you contact us within 7 days of receipt.
Please check your items upon arrival. We may not be able to assist if the return window has passed.
*In case of returns for customer convenience, shipping fees will be borne by the customer.
Exchanges
We accept exchanges only for the following reasons:
- Initial defects
- Incorrect item delivered
Exchanges/returns are accepted only if you contact us within 7 days of item arrival.
Requests for other reasons or outside this timeframe cannot be accepted.
Items Not Eligible for Return or Exchange
The following items are not eligible for return or exchange:
- Items returned after more than 8 days
- Used items
- Items damaged after delivery
- Items that have been altered or customized
- Custom-made items ordered specifically
- Items purchased through resale
Repairs
Items are covered under warranty for 6 months from the date of delivery.
Repair services are available only for items purchased from our brand.
Within the warranty period, repair costs are free (shipping fee to be borne by the customer).
If you wish to request a repair, please contact Customer Support.
*Repairs outside the warranty period will incur a fee.
*Even within the warranty period, repairs may be charged depending on the nature of damage or misuse.
*We do not cover lost pearls or items.
Customer Support Hours
Monday to Friday: 11:00 AM – 6:00 PM
*Closed on weekends, public holidays, summer holidays, and New Year holidays
Return/Exchange Shipping Address
10F, Nissei Shinsaibashi West Bldg, 4-12-12 Minamisemba, Chuo-ku, Osaka-shi, Osaka 542-0081, Japan
Attn: WSP Co., Ltd. Customer Support