Returns
We accept returns and exchanges only from the original purchaser, only for unworn items bought from our online store, and only if you contact us within 14 days of receipt.
Please check your items upon arrival. We may not be able to assist if the return window has passed.
Note: For returns due to a change of mind, you pay the return shipping and any customs duties and related charges due on arrival in Japan.
Exchanges
We accept exchanges only for unworn items, and only if you contact us within 14 days of the item's arrival.
If an item is defective on arrival or you received the wrong item, please also contact us within 14 days of its arrival.
We cannot accept requests made after this period.
Note: For an exchange due to a change of mind, you pay shipping both ways.
Items Not Eligible for Return or Exchange
The following items are not eligible for return or exchange:
- Items returned after more than 15 days
- Used items
- Items damaged after delivery
- Items that have been altered or customized
- Custom-made items ordered specifically
- Items purchased through resale
Cancellation
You may cancel your order (or selected items) before shipping.
Please contact Customer Support.
